Resolve shipment issues

The Cargo Solutions Team (CST) is your one point of contact for all types of issues that may affect the movement of cargo throughout United Cargo’s systems.

The CST is dedicated to providing exceptional customer service as it works to resolve issues impacting the movement of your shipment.

What does the CST handle?

  • Damage inquiries
  • Acceptance issues
  • Trucking issues
  • Forwarding issues
  • Customer requested changes
  • Missing documents
  • Missing cargo
  • Misrouted cargo
  • Delayed cargo

General inquiries

Submit a general inquiry about an issue affecting your cargo.

Shipment trace request

Submit a trace request if you believe your cargo has been misplaced in our systems.