Loss or damage claim

The time frame for opening a loss or damage claim is noted below.

If you cannot submit a formal claim within this time frame, you may extend the time to submit up to 2 years by filing a notice of intent. Once a notice of intent is filed, the claimant will have up to 2 years, from the date of delivery (or the date the cargo should have been delivered), to submit their formal claim. After 2 years, the right to damages shall be extinguished.

Before a claim can be processed, all transportation charges for the shipment involved must be paid. The amount of the claim may not be deducted from the charges due, except where the consignee has received no part of the shipment.

Claim type Claim or NOI timeframe
Non-delivery or Shortage 120 days from the original delivery date on the MAWB
Delay

21 days from the date the freight was delivered to customer by United Cargo

Visible damage, Concealed damage, Spoilage

14 days from the date the freight was delivered to customer by United Cargo

All fields are required, unless marked as optional.


Contact
information



Shipped


Complete this section
ONLY for claimed items
of the shipment

Total amount of requested claim $

Reason(s) for filing this claim

Select at least one reason for this claim


Supporting documents

Include as many documents as possible to support this claim. File types accepted are:
PDF, Excel, Word, JPG, PNG or GIF. File size may not exceed 4 MB.

Notice of intent   


UA air waybill
Signed UA proof of delivery

A copy of the proof of delivery receipt, signed by United Cargo, is required for all types of claims EXCEPT Non-Delivery.

Invoice

Provide the commercial invoice indicating the amount being claimed for the lost or damaged merchandise.

Packing list (optional)

Please itemize the items being claimed, including their quantity and weight.

Salvage value (optional)

If applicable, explain what was done with the shipment to mitigate the damage.Include receipts supporting the monetary value being claimed.Up to 5 documents may be uploaded.

Destruction Certificate (optional)

Document describing disposition of the cargo.

Survey inspection (optional)

A physical inspection report performed by an independent surveyor of the damaged or delayed cargo.


Are you a freight forwarder or insurance company?   

HAWB (optional)
Cessation of rights (optional)
Copy of payment (optional)

Other supporting documents (optional)

You may include up to 5 additional supporting documents that are not indicated on this form to support your claim. Please briefly describe the relevance of each additional supporting document after uploading it.


Photos (optional)

You may include up to 5 photos to support your claim. Please briefly describe the relevance of each photo after uploading it.



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