Notice of intent (NOI)

Each "Notice of Intent" (NOI) must be limited to one master airway bill. An exception notice on a delivery receipt does not serve an NOI.

  • If the claimant cannot submit the full claim details within the timeframe noted below, an NOI may be opened to extend the acceptable claim submission date.
  • When an NOI is opened within the timeframe noted, the submission date to file a formal claim is extended by 24 months from the date the NOI was opened.
Claim type Claim or NOI Timeframe
Non-delivery or Shortage 120 days from the original delivery date on the MAWB
Delay

21 days from the date the freight was delivered to customer by United Cargo

Visible damage, Concealed damage, Spoilage

14 days from the date the freight was delivered to customer by United Cargo

All fields are required, unless marked as optional.


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