Performance Guarantee refund request

If you have experienced a service failure, which entitles you to a Performance Guarantee refund (applies to EXP, LifeGuard, PetSafe®, QuickPak, TempControl, TrustUA and UA Secure shipments), the following policies apply:

  • Performance Guarantee claims requests must be submitted within seven days of the promised time of availability.
  • Tariff refund amounts are based on the weight, rate, and tax, where applicable.
  • Fuel surcharge, freight processing and any accessorial fees are not refundable.
  • United Cargo EXP shipments must be paid in full before a refund claim can be processed.
  • Tariff refunds are valid on flight movement only, not on the time the shipment is available at destination.
  • If a trucking segment is involved in the routing, the EXP service guarantee applies only to the flown segment(s) in the itinerary.

All fields are required, unless marked as optional.


Contact
information


Shipping details


Product used


Reason(s) for request

My shipment was not boarded on the planned flight due to:


Performance Guarantee refund requests must be submitted within seven days of the promised time of availability.

Tariff refunds are valid on flight movement only, not on the time the shipment is available at destination.

Refunds will not be paid if the delay was caused by weather conditions, mechanical delay of aircraft, or for any other reason beyond United Cargo's control.