Getting started with United Cargo

New customer registration

For customers who do not have an established business relationship, TSA requires verification of creditworthiness and establishment of a shipping agreement. Apply to ship with us.


Existing customer web registration

If you are already a customer of United Cargo, register to access a suite of online services that allow you to check flight schedules and space availability, make bookings, create and print air waybills, receive automatic notifications to track your shipments and track each consignment throughout its journey. Register to book and manage your shipments.


Payment methods

Here you will find a list of accepted methods of payment.

Cash*

Cash is defined as currency, personal check, company check, cashier’s check or traveler’s check. Cash is accepted at some Cargo warehouse locations for select accessorial charges. The station forms of payment matrix can be found under “More news” on our home page.

Cashier’s checks or traveler’s checks are accepted for select accessorial charges if issued by banks, the U.S. Postal Service, or American Express only, and must be in the currency of the country in which it is being presented.

Note: PetSafe and QuickPak shipments tendered at airport terminal counters and many Cargo warehouse locations must be paid with a credit card or paid on account.

United Cargo account*

United will extend credit to those customers who have an approved United Cargo account in good standing. United will not extend credit on a one-time basis. Complete an account application to get started.

Company or personal check* (made payable to United Airlines)

Acceptance of a company or personal check is subject to specific limits and the procedures outlined in this section. Checks must include a printed name, mailing address, telephone number and preprinted bank MICR number, and must be drawn on a bank in the country in which it is being presented. A valid driver’s license with a picture and a major credit card are required when a personal check is presented. No third-party checks will be accepted. Checks and money orders will be accepted for the exact amount of freight charges only.

Accept:

  • Company check up to $1,250 USD
  • Individual check up to $500 USD
  • Other forms of check payment such as money orders are accepted if issued by banks, the U.S. Postal Service, or American Express only, and must be in the currency of the country in which it is being presented
  • QuickPak shipments tendered at airport terminal counters must be paid with a credit card or paid on account. Cash or checks are not accepted.

Credit cards

  • American Express/Optima
  • Diner’s Club
  • Discover Card
  • JCB Card
  • MasterCard
  • VISA
  • Debit cards bearing Visa/MasterCard logos

Government Bill of Lading (GBL)*

GBL is an authorization from a government agency for payment of transportation charges prepaid or collect.

Government Transportation Request (GTR)

GTR is for human remains shipments only.

IATA account

United will extend credit to those customers who have an approved IATA account in good standing and have been accepted by United. (For further details, refer to your CNS contract.)

Contact us with questions about payment methods or opening an account.

* Some restrictions may apply. Contact us for details.


Agreement between user and United Airlines

In addition to all other applicable tariffs, contracts of carriage, rules, regulations, rates, charges, policies, guidelines, disclaimers, terms or conditions (collectively, the "Terms"), as a registered or unregistered, authorized or unauthorized user (including user’s employees, invitees, agents, and all other persons with access to user’s passwords) (collectively, "Users") of United Airline’s website services ("United Services"), you are voluntarily, expressly and knowingly hereby agreeing that these Special Terms and Conditions apply to your access and use of United Services, and that you are bound by them. If you do not agree, you must not use or permit others to use United Services.

Special terms

While the Special Terms and Conditions are extremely important to you, they are not intended to, and will not be interpreted to, alter, change, modify, amend or nullify any other applicable Term to the extent such Term is clearly inconsistent with these Special Terms and Conditions. Although Users who are not either (1) registered with United as Users of United Services ("Registered Users") or, (2) employees or agents of such Registered Users authorized to act on behalf of such Registered Users, are hereby prohibited from accessing or using United Services, each such Registered User agrees to be and shall be liable to United for and hold United harmless against any acts or omissions of such unregistered or unauthorized Users as a result of their access to or use of United Services by the use of a Registered User’s password or other access device.

Speculative bookings and reservations

Unless and to the extent otherwise expressly permitted in writing by United Airlines ("United"), and regardless of the nature of your business or activity (e.g., shipper, jobber, freight consolidator, corporate client, private individual, consignor, consignee, etc.), you will not access or use, or permit others to access or use, United Services for (1) speculative bookings of space, (2) speculative reservations of space, (3) cargo or freight processing, consulting, management, handling, tendering, shipping or transportation services, (4) conducting or participating in networking operations with third-party systems or, (5) performing bookings or reservations for others in return for compensation or any other benefit or thing of value (collectively, "Improper Conduct"). In its sole discretion and in addition to any other rights or remedies available to it, United reserves the right to determine whether the User(s) is(are) engaging in Improper Conduct, charge the Registered User (whose facilities or access rights have been used for Improper Conduct) an Improper Conduct service fee, and a cancellation fee for any unused space, and inhibit, limit or terminate (at any time and from time to time) the Registered User’s access (in whole or in part) to United Services. The Registered User shall indemnify United against all damages, loss or expenses which United suffers or incurs as a result of such Improper Conduct.

Data and system security

The Registered User shall create and at all times maintain a data and system security program with comprehensive measures, policies, controls and practices ("Security Measures") that are necessary to prevent unauthorized or improper access to or use of data and information (or other content) in the United Services database (including, but not limited to, Registered User identification codes and passwords). Registered User identification codes and passwords are specific to a business entity and are not related to specific individuals, therefore the Registered User must be diligent in its application and enforcement of its Security Measures. The Registered User may not use or permit any other party to use any hardware or software for access to United Services which causes damage to or loss of United Services, systems, networks, communications or software.

Operation and use

Users may exhibit the United Services screen displays only to Registered User authorized employees and authorized agents, and use United Services data and information relating only to or generated by the Registered User for the purpose of performing the specific business functions of reviewing space availability, booking and reserving space, modifying or canceling reservations, and reviewing existing reservations for Registered User operations and for those of its shipping customers, and monitoring its internal operational performance, but for no other purpose or function. Any undesignated business use and all non-business uses are strictly prohibited. The Registered User will promptly notify United of any actual, threatened or suspected unauthorized access, unauthorized use, misuse or infringement of or involving United Services, data, information or content (including, but not limited to, Registered User identification codes and passwords), and will provide reasonable assistance to United in connection with protecting the rights of United in such services, data, information and content.

Liability for charges / network damage

By using, allowing others to use, or failing to prevent unauthorized use of its United Services access rights, the Registered User hereby agrees to be responsible for, and shall hold United and its suppliers and licensors harmless from, (1) all charges, fees, duties, taxes and assessments applicable (from time to time) to the User’s access to or use of United Services and (2) any damages to any communications networks or services (whether common carrier or private networks or services) caused by the User’s access to or use of United Services, in each case where access or use by a User occurs through use of the Registered User’s identification codes, passwords, authorizations, permits, facilities, software, hardware, media, arrangements, or agreements.

Protected property

The "United" name, logo, services, associated software, databases, transportation information, data created using United Services, trademarks, copyrights, service marks, patents, mask marks, moral rights and trade secrets are proprietary to and are the property (the "Protected Property") of United and its suppliers and licensors, as the case may be. Except as otherwise set forth in the Terms or as expressly permitted by United, the Protected Property may not be used (as a basis for any software development or otherwise), commercially exploited, copied, redistributed, retransmitted, published, sold, rented, leased, marketed, sublicensed, pledged, assigned, disposed of, encumbered, transferred, reverse-engineered, assembled, decompiled, disassembled, or otherwise altered, modified or enhanced, whether in whole or part. United or its suppliers and licensors reserve all rights not expressly granted herein.

Enhancements and modifications

United retains the right, among others, to enhance or modify United Services or software at its discretion at any time and from time to time. The User (including the Registered User) hereby agrees that its use of such enhancement or modification will constitute its affirmative agreement to pay United the prevailing charges, if any, then associated with such enhancement or modification, and to follow any additional procedures and instructions associated with the proper use of such enhancements and modifications.

Liability disclaimer

The information, software, products, and services published on this Website may include inaccuracies or typographical errors. Changes are periodically added to the information herein. United Airlines, Inc. and/or its suppliers may make improvements and/or changes in this Website at any time. United and/or its suppliers make no representations about the suitability of the information, software, products, and services contained on this Website for any purpose. All such information, software, products, and services are provided “as is” without warranty of any kind. United and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall United and/or its suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this Website or with the delay or inability to use this Website, or for any information, software, products, and services obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, strict liability or otherwise, even if United and/or any of its suppliers has been advised of the possibility of damages. Because some States/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Forward-looking statements

This Website contains forward-looking statements concerning United Airlines, Inc. These forward-looking statements only speak as of the date indicated or, if no such date is indicated, as of the date such statements are posted to this website. Actual results could differ materially from those described in any forward-looking statements. Please read United’s SEC filings, including its annual, periodic and current reports, as amended, for additional information about the risks, uncertainties and other factors that could cause actual results to differ materially from those in the forward-looking statements. United Airlines, Inc. expressly disclaims any obligation to update, amend, supplement or otherwise revise any forward-looking statements contained in this website to reflect events or circumstances that may arise after the date indicated, except as otherwise required by applicable law.

Links to third-parties’ websites

This Website may contain links and pointers to Internet sites maintained by third parties. United does not operate or control in any respect any information, products or services on such third-party sites. Third party links and pointers are included solely for the convenience of users, and do not constitute any endorsement by United and/or its suppliers. User assumes sole responsibility for use of third party links and pointers.

Software available on this website

Please note that all software, including without limitation all HTML code and Active X controls contained in this Website, is owned by United Airlines and/or its suppliers and is protected by intellectual property and other laws, including without limitation copyright laws and international treaty provisions. Any reproduction or redistribution of the software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Use of information

See the United Cargo Privacy Policy.

Any communications you send to this Website or otherwise to United Airlines by electronic mail are on a non-confidential basis, and United Airlines is under no obligation to refrain from reproducing, publishing or otherwise using them in any way for any purpose. United Airlines shall be free to use the content of such electronic mail communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose, including the developing, manufacturing and/or marketing of goods or services.

The information provided on this Website is provided solely for the reference purposes of users and should not be relied upon in connection with any investment decision. The information provided on this Website does not constitute an offer to sell or the solicitation of an offer to buy any securities.

Indemnity

As a condition of use of this Website, the User agrees to indemnify United and its suppliers from and against any and all liabilities, expenses (including attorney’s fees) and damages arising out of claims resulting from User’s use of this Website, including without limitation any claims alleging facts that if true would constitute a breach by User of these terms and

Use of bulletin board, chat rooms, surveys and other communications forums

To the extent that this Website contains bulletin boards, chat rooms, survey or other communication facilities (“forums”), the User agrees to use such forums only to send and receive messages and material that are proper and related to the particular forum. By way of example, and not as a limitation, the User agrees that when using a forum, the User shall not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information.
  • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless the User owns or controls the rights thereto or has received all necessary consents.
  • Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
  • Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded.
  • Falsify the origin or source of software or other material contained in a file that is uploaded.
  • Advertise or offer to sell any goods or services, or engage in surveys, contests, chain letters or for any commercial purpose.
  • Download any file that the User knows, or reasonably should know, cannot be legally distributed via this Website.

User agrees to (as available) send and receive electronic mail, engage in conferences and chats, download and upload files, and otherwise use this Website only as permitted by these terms and conditions, any additional policies or procedures published in this Website from time to time by United, and applicable law. United reserves the right for any reason to remove without notice any contents of this Website received from users, including without limitation bulletin board postings. United reserves the right to deny in its sole discretion any user access to this Website or any portion thereof without notice. United reserves the right to edit any notices or postings for clarity and length. The User acknowledges that chats, conferences, bulletin boards and any other such communications forums hosted by this Website are public and not private communications. Further, the User acknowledges that chats, postings, conferences, and other communications by other users are not endorsed by United, and such communications shall not be considered reviewed, screened, or approved by United.

Limitation of remedy

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or limitations on the duration of an implied warranty, therefore such exclusions or limitations may not apply to you. In the event United accepts responsibility, or is determined liable in a court of competent jurisdiction (whether in contract or tort) for any of your damages pursuant to any of your claims associated with United Services or its associated software, data, information or other content, your sole and exclusive remedy (but subject to the Terms and to the extent permitted by law) will be limited to the reimbursement of any registration fees and service charges paid by you to United for services reserved but not provided by United. You hereby waive any and all rights to bring any claim or action related to matters which are the subject of these Special Terms and Conditions in any forum beyond two (2) years after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based. Additionally and unless otherwise precluded by law, you agree that these special terms and conditions, and any dispute arising thereunder, are governed by the laws of the State of Illinois, USA, and that any legal action you may wish to bring against United, its officers, directors, employees and agents pursuant to these special terms and conditions, must be brought in a court of competent jurisdiction in the State of Illinois, USA.

Reservation of rights

You understand and agree that United may, in its sole judgment, at any time and from time to time, modify, restrict or terminate United Services or your access to United Services, without any liability or notice, which modification, restriction or termination may be exercised before any applicable refund of any paid-up registration or license fees which may have been paid to United. The use of United Services under the Registered User’s identification codes and passwords will constitute your agreement not to infringe upon, or permit any of your authorized Users to infringe upon any Protected Property or Protected Property rights.