Q. Where can I request air waybills (AWB)?

Q. Why was I allocated fewer air waybills than I requested?

Q. How many air waybills can I request at once?

Q. How quickly can I receive my air waybills and how will I get my numbers?

Q. How long are my air waybills valid for?

Q. What do I put for my account number?

Q. Can I have an air waybill auto assigned on the online booking tool?

Q. Will I be notified if an air waybill is no longer valid?

Q. Where can I obtain pre-printed air waybills for QuickPak?

Q. Why didn’t I receive the password reset email?

Q. Why can’t I log in with my current credentials?

Q. Multiple people on my team will need access to the online booking tool. Can my team share one login?

Q. How can I get help for technical issues?

Q. What are the different user types?

Q. How can I add users under my organization’s account?

Q. My Super Admin set me up as a user. Why didn’t I receive the email?

Q. Can the online booking tool assign an air waybill number?

Q. Am I able to save my booking as a template?

Q. Why are certain products greyed out?

Q. Why can’t I book a shipment that includes dangerous goods?

Q. Why can’t I continue onto the next page when making a booking?

Q. Why can’t I see the specific route I am searching for?

Q. Why didn’t I receive the booking confirmation email?

Q. Why can’t I edit my upcoming booking in My Bookings?

Q. How can I arrange a shipment via United Cargo?

Q. I would like to sign up all my company's offices as users of unitedcargo.com. How do I do this?

Q. I'm a signed-up user and my company moved to a new location. How do I update our company information?

Q. Where can I get information about United Cargo's shipping services?

Q. Can I book something to an area that is only served by a United Express^® flight?

Q. Why does my shipment show Waitlisted on the booking confirmation page?

Q. Where can I find a station's FIRMS code?

Q. I used to have recur bookings with United Cargo. How are recur bookings handled in your new system?

Q: I am located outside the United States. Do I have to call the United States to ask questions or book shipments?

Q. What SCR code should I use to ensure accurate pricing for my shipment?

Q. How do I get rate information for a shipment?

Q. Are there any storage fees or import charges I should be aware of?

Q. I have a question on packaging requirements, where do I find this information?

Q. Are there any package weight and size restrictions?

Q. What is the difference between actual weight and dimensional weight?

Q. How do I track my shipment?

Q. How do I see the customs status of my shipment?

Q. How can I check on a flight's departure or arrival status?

Q. Where can I get help with a question about a United Cargo invoice?