Contact us
We have dedicated and knowledgeable staff to answer your questions.
United Cargo has specialists available to answer your questions about using this website, booking your shipments, billing inquiries, and more. Our agents are available from:
Sat - Sun: 0900 - 1730 Central Time.
Email inquiries, including messages sent to cargo@united.com or any specialty inboxes, will be accepted 24/7 with responses provided during the hours of operation.
For frequently asked questions, visit our FAQs page.
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Contact details by Product
Product | Phone number (within the U.S.)* | Email address | Make a booking |
|---|---|---|---|
GEN | 1-800-UA-CARGO (1-800-822-2746) | ||
EXP | 1-800-UA-CARGO (1-800-822-2746) | ||
QuickPak | 1-800-UA-CARGO (1-800-822-2746) | ||
TempControl | 1-877-525-4628 | ||
LifeGuard | 1-800-863-8666 | ||
TrustUA | 1-855-822-2737 | ||
UASecure | 1-800-490-0766 | ||
UAPremium | 1-800-863-8666 | ||
Flowers | 1-800-UA-CARGO (1-800-822-2746) | Submit a booking requestopens in same tab.. Book using GEN, EXP, QuickPak®, or TempControl. | |
Hazardous materials | 1-800-UA-CARGO (1-800-822-2746) | Submit a booking requestopens in same tab.. Book using GEN, EXP, QuickPak®, or TempControl. | |
Perishables | 1-800-UA-CARGO (1-800-822-2746) | Submit a booking requestopens in same tab.. Book using GEN, EXP, QuickPak®, or TempControl. | |
Seafood | 1-800-UA-CARGO (1-800-822-2746) | Submit a booking requestopens in same tab.. Book using GEN, EXP, QuickPak®, or TempControl. | |
COVID-19 vaccine shipments | 1-800-863-8666 | Submit a booking requestopens in same tab.. Book using TempControl or LifeGuard. |
*To book shipments outside the U.S., call or email your local international sales office by using the contact details listed below.
International sales offices
| Country/Region | City (Airport Code) | Phone | Fax or Email |
|---|---|---|---|
Argentina | Buenos Aires (EZE) | 54-11-4313-2934 | 54-11-4313-2943 |
Australia | Melbourne (MEL) | +61 2 9317-4600 or
Local toll-free 1300 016824 | N/A |
Australia | Sydney (SYD) | +61 2 9317-4600 or
Local toll-free 1300 016824 | N/A |
Austria | Vienna (VIE) | +43 1 7007 36688 | +43 1 7007 33361 |
Bahrain | Manama (BAH) | +973 173 39498 | N/A |
Bangladesh | Dhaka (DAC) | +88 02 8832-140/-150 | +88 02 8819307 |
Belgium | Brussels (BRU) | +32 2 254 8880 | +32 2 254 8889 |
Belize | Belize (BZE) | 501-22-5-2163 | 501-22-5-2203 |
Brazil | Rio de Janeiro (GIG) | 55 21 3398 7055 / 7290 / 7261 | 55 21 3398 7153 |
Brazil | Sao Paulo (GRU) | 55 11 2445 6182 / 6181 / 6178 | 55 11 2445 5960 |
Bulgaria | Sofia (SOF) | +359 2 945 9228 | +359 2 945 9228 |
Canada | Montreal (YUL) | 514-422-9001 | 514-422-9008 |
Canada | Vancouver (YVR) | 888-274-1989 | 604-597-5022 |
Canada | Calgary/Edmonton (YYC/YEG) | 888-274-1989 | 905-629-4651 |
Canada | Toronto (YYZ) | 905-629-4522 | 905-629-4651 |
China - People's Republic | Beijing/Peking (PEK) | 86 10 8468 6666
ext 6678/6660 | N/A |
China - People's Republic | Shanghai (PVG) | 86 21 3311 4568
ext 8880/8881/8882 | N/A |
Colombia | Bogota (BOG) | 57 1 5870789 | 57 1 5870787 |
Costa Rica | Liberia (LIR) | +506 668 1029 | +506 2668 1024 |
Costa Rica | San Jose (SJO) | +506 2443 4437 or
2443 4447 | +506 2443 4473 |
Czech Republic | Prague (PRG) | +420 220 11 50 58 | +420 220 11 50 42 |
Denmark | Billund (BLL) | +45 7535 4511 | +45 7535 4569 |
Denmark | Copenhagen (CPH) | +45 3252 8520 | +45 3252 8540 |
Dominican Republic | Puerto Plata (POP) | 1 809 586 0241 /
1 809 586 0225 | 1 809 586 0239 |
Dominican Republic | Punta Cana (PUJ) | 1 809 959 0181 | N/A |
Dominican Republic | Santo Domingo (SDQ) | 1 809 549 9515 | 1 809 549 0848 |
Ecuador | Quito (UIO) | +5932 2920 771 | +5932 2248 426 |
El Salvador | San Salvador (SAL) | 503 22100491 and 0490 or
503 25303051 | 503 23149661 |
Estonia | Tallin (TLL) | +370 5 230 6089 | +370 5 230 6028 |
Finland | Helsinki (HEL) | +370 5 230 6028 | +358 9 8700 3515 |
France | Paris (CDG) | +01 49 19 44 69 | |
Germany | Frankfurt (FRA)
Munich (MUC) | +49 - 69 - 713 79990 | |
Guam | Guam (GUM) | 1 (832) 235-1539 | |
Guatemala | Guatemala City (GUA) | 502 2361 5778 /
502-2261-2765 | 502-2260-6743 |
Honduras | San Pedro Sula (SAP) | +504 2501 0481 | 504-2668-7177 |
Hong Kong, China | Hong Kong (HKG) | 852 3129 2333 | 852 3129 2345 |
Hungary | Budapest (BUD) | +36 29 550 570 | +36 29 550 580 |
India | Mumbai (BOM) | +91 98208 77892 | |
India | Delhi (DEL) | +91 88606 45236 | |
Indonesia | Jakarta (CGK) | 62 21 55912869 or
62 21 55912870 | 62 21 55911599 |
Ireland | Dublin (DUB) | 353-1-844-4466 | N/A |
Israel | Tel Aviv (TLV) | +972 3 9718777 | +972 3 9721803 |
Italy | Milan (MXP)
Rome (FCO) | +39 06 6595 27307 | +39 06 6595 27306 |
Jamaica | Montego Bay (MBJ) | 1876-940-3140 | 1876-979-5561 |
Japan | Nagoya (NGO)
Osaka (KIX) Tokyo (NRT) | +81-3-6732-5078 | |
Korea | Seoul (ICN) | 82 2 778-4965 or
82 2 778-4966 or 82 2 778-4967 | 82 2 318 7013 |
Kuwait | Kuwait City (KWI) | +965 66087336 | N/A |
Latvia | Riga (RIX) | +371 67009141 | +371 67009142 |
Lithuania | Karachi (VNO) | +370 5 230 6089 | +370 5 230 6028 |
Malaysia | Kuala Lumpur (KUL) | 603 2142-3111 | 603 2144-2055 |
Marshall Islands | Kwajalein (KWA)
Majuro (MAJ) | 1 (832) 235-1539 | |
Mexico | Leon (BJX) | 52 472 748 21 95 | N/A |
Mexico | Cancun (CUN)
Merida (MID) | 52 998 886 2265 | N/A |
Mexico | Guadalajara (GDL) | 52 33 36 88 52 69 | N/A |
Mexico | Mexico City (MEX) | 52 55 57 85 22 72 | 52 552 784 0215 |
Mexico | Monterrey (MTY) | 52 81 10 88 82 51 | N/A |
Mexico | Puerto Vallarta (PVR) | 52 322 221 2077 | N/A |
Micronesia | Kosrae (KSA)
Pohnpei (PNI) Truk (TKK) Yap (YAP) | 1 (832) 235-1539 | |
Netherlands | Amsterdam (AMS) | +31 20 316 0370 | +31 20 604 1431 |
New Zealand | Auckland (AKL) | +64 9 887 4105 | N/A |
Nicaragua | Managua (MGA) | 505 2233-8001 | 505 2263-1000 |
Nigeria | Lagos (LOS) | +234 805 852 8784 | N/A |
Norway | Oslo (OSL) | +47 232 92540 | +47 223 61305 |
Pakistan | Karachi (KHI) | Praetorian (PVT.) LTD.
+92 21 3457 5599 | |
Palau | Koror (ROR) | 680 587-3509 | 680 587-2288 |
Panama | Panama (PTY) | 507 2384657 /
507 2384411 | 507 238 4585 |
Peru | Lima (LIM) | 511-575-2720 | 511-575-5053 |
Philippines | Manila (MNL) | 632 851-1618 | 632 851-9683 |
Poland | Warsaw (WAW) | +48 22 500 29 00/01 | +48 22 500 29 03 |
Portugal | Lisbon (LIS)
Porto (OPO) | GEN AIR Portugal
+351 21 099 8450 | N/A |
Puerto Rico | San Juan (SJU) | 787-253-7123 /
787-253-3473 | 787-791-1080 |
Saipan | Obyan (SPN) | 670 288-0360 | 670 288-0363 |
Singapore | Singapore (SIN) | 65 6446-7459 | N/A |
Slovakia | Bratislava (BTS) | +421 2 38102025 | +421 2 38103623 |
Spain | Barcelona (BCN) | +34 93 478 6193 | +34 93 478 7642 |
Spain | Madrid (MAD) | +34 91 748 1980 | +34 91 393 6826 |
Sri Lanka | Colombo (CMB) | +94 11 4609635 | +94 11 244 8204 |
Sweden | Stockholm (ARN) | +46 8 594 41 190 | +46 8 594 42 244 |
Sweden | Malmo (MMX) | +46 40 36 38 00 | +46 40 36 38 18 |
Switzerland | Geneva (GVA) | +41 22 717 82 86 | +41 22 717 88 59 |
Switzerland | Zurich (ZRH) | +41 44 874 67 57 | +41 44 874 67 61 |
Taiwan | Taipei (TPE) | 886 2 2503-4123 | 886 2 2503-4122 |
Thailand | Bangkok (BKK) | 66 2 353-3990
ext. 3988 | 66 2 353-3992 |
Trinidad and Tobago | Port of Spain (POS) | +305 925-0709 | N/A |
Turkey | Istanbul (IST) | +90 (212) 244 2035 | +90 (212) 292 3446 |
United Arab Emirates | Dubai (DXB) | 97 14 299-0929 | +971 4 299-0939 |
United Kingdom | London (LHR) | +44 (0) 20 8276 6007 | |
Vietnam | Ho Chi Minh (SGN) | 84 8 3547-0037
ext 201 | 84 8 3547-0041 |
Write us at:
United Cargo
900 Grand Plaza Drive
Houston Texas 77067
United Airlines
Cargo Revenue Accounting – WHQFA
P.O. Box 66100
Chicago, IL 60666-0100