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Shipping tools and information

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Book shipments and manage your bookings online.

United Cargo Booking Tool

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View the electronic tracking and temperature-monitoring devices accepted on our mainline aircraft.

Approved GPS and tracking devices

Track

Economical and reliable air freight service.

Expedited service for priority shipments.

QuickPak

Prioritized cool or controlled room temperature shipments.

TempControl

Lifesaving medical and emergency shipments.

LIFEGUARD

Specialized service for funeral shipments. 

TrustUA

Transportation and monitoring for high-value items. 

UASecure

UAPremium

Shipments that require special handling such as flowers, perishables, hazardous materials, seafood, and COVID-19 vaccine materials.

Learn about special handling

Products

See cargo specifications and capacity for our fleet.

Aircraft Specifications

View container compatibility with our aircraft.

Container Specifications

e-AWB

We're introducing features to make your booking experience easier than ever. 

eFreight

FAQs

Search and download schedules for all flight and truck routes.

FLIGHT AND TRUCK SCHEDULES

Register to ship with us or sign up to book online.

Getting started with United Cargo

How to book online, prepare your air waybill and more.

HOW TO SHIP

Find addresses, hours of operation, and product capabilities for our cargo facilities.

Station Information

We’re embracing the goal of becoming net-zero by 2050 be reducing our greenhouse gas emissions 100%.

Eco-Skies Alliance

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(If more than five UN numbers must be entered, please <a href="/en/us/learn/support/contact-us.html">call us</a> to complete this booking request.)

Pieces, weight, dimensions and volume

Track GHS Shipment with:

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Create new bookings, View or manage your existing bookings.

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Air Waybill Capture

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So we can help direct your inquiry faster, please select from the below request types.

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Shipment Details

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<ul><li>Online: If you’re a registered user, log in and head to the <a href="https://customer.unitedcargo.com/s/onlinebookingrequest/">My Cargo</a> page to get started. If you’re not registered yet, <a href="https://customer.unitedcargo.com/s/registration">get started here.</a></li><li>By phone: Within the U.S., call 1-800-UA-CARGO (1-800-822-2746). Outside the U.S., <a href="http://www.unitedcargo.com/en/us/learn/support/contact-us.html">call your local international sales office.</a></li><li>By email: Contact our team at <a href="mailto:cargo@united.com">cargo@united.com</a> for more details.</li></ul>

<ul><li>Online: If you’re a registered user, log in and head to the <a href="https://customer.unitedcargo.com/s/onlinebookingrequest">My Cargo</a> page to get started. If you’re not registered yet, <a href="https://customer.unitedcargo.com/s/registration">get started here.</a></li><li>By phone: Within the U.S., call 1-800-UA-CARGO (1-800-822-2746). Outside the U.S., <a href="https://unitedcargo-stg-aws.ual.com/en/us/learn/support/contact-us.html">call your local international sales office.</a></li><li>By email: Contact our team at <a href="mailto:cargo@united.com">cargo@united.com</a> for more details.</li></ul>

<ul><li>Online: If you’re a registered user, log in and head to the <a href="https://mycargo.unitedcargo.com/cargo/">My Cargo</a> page to get started. If you’re not registered yet, <a href="http://www.unitedcargo.com/en/us/book/getting-started.html">get started here.</a></li><li>By phone: Within the U.S., call 1-800-UA-CARGO (1-800-822-2746). Outside the U.S., <a href="http://www.unitedcargo.com/en/us/learn/support/contact-us.html">call your local international sales office.</a></li><li>By email: Contact our team at <a href="mailto:cargo@united.com">cargo@united.com</a> for more details.</li></ul>

United Cargo API Portal

Support index

Our team is here to assist you with award-winning customer service. Contact our specialists with inquiries about using this website, arranging shipments, filing a claim, billing, and more.

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United Cargo has specialists available to answer your questions about using this website, booking your shipments, billing inquiries, and more.

We have dedicated and knowledgeable staff to answer your questions.

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We make it easy to submit a claim when something’s not right, and keep you updated as we work to resolve the issue.

We’re committed to providing you with the highest level of service. 

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Make secure payments, manage your accounts and more using our online billing tools.

Use our online billing tools including BillerIQ and our customer billing portal.

Billing

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The Cargo Solutions Team (CST) is dedicated to providing exceptional customer service regarding damage inquiries, acceptance issues, missing documents or cargo, delayed cargo, and more.