GEN

GEN offers economical and reliable air freight service, delivering the best logistics value with access to United’s unparalleled worldwide network.

Book your GEN shipment online today


Your benefits

  • The most economical and reliable airport-to-airport air freight service
  • 24/7 customer service
  • Service available system-wide through scheduled United flights and our trucking network
  • Worldwide connections with interline partners
  • A reservation for GEN can be made at any time up to the time of tender
  • Shipment weight and size are limited only by aircraft capabilities
  • An extensive range of ULD types is available to suit all sorts of shipments: loose, bulk or custom-built
  • Complete shipment tracking at each progress point
  • Fixed drop-off and delivery times at every station
  • Customer-loaded containers and heavier bulk pieces accepted on widebody aircraft.

Booking

GEN shipments may be booked online or by phone.

  • Online: Registered users may proceed to My cargo. If you are not yet a registered user, please register today.
  • Phone: Contact our dedicated Customer Service team or your local United Cargo Sales Office.

Air freight shipments must meet specific TSA security requirements before being transported on passenger or cargo aircraft.

Acceptance times

SHIPMENT ACCEPTANCE AT ORIGIN

Minimum times (prior to scheduled flight departure)

International shipments

Screened cargo
Gateway locations*

240 min

Screened cargo
All other locations

120 min

Unscreened cargo
Gateway locations*

360 min

Unscreened cargo
All other locations

120 min

Intra-U.S. shipments

Screened cargo
U.S. hub locations**

120 min

Screened cargo
All other locations

120 min

Unscreened cargo
U.S. hub locations**

240 min

Unscreened cargo
All other locations

120 min

* The gateway location is the station where the shipment is loaded on an international flight.
** United’s U.S. hub locations are DEN, EWR, IAD, IAH, LAX, ORD and SFO. Extra handling time is required for hazardous materials.


Recovery times (after actual flight arrival)

International shipments

240 min

Intra-U.S. shipments

120 min